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The simplicity of the main menu/IRV, leads to the customers reaching the right person the first time without having to remember extensions or names.
Click-to-dial functionality, automatic dialling of dynamic lists and a local number presence drive inside sales success.
Comments from our readers: “NVM have integrated seamlessly into a number of complex and varied Salesforce integrations over the past 2 years.
Automatic screen pops make it much easier for agents to complete ID&V and give an efficient welcome to customers.
Call logging is automatic, saving valuable wrap time and agents are automatically put into the right state to take calls. The platform lets them use a single call plan to control their global contact centre assets.
It makes these the most impartial of all the contact centre technology awards.
Product Name: Contact World Brief overview of product: New Voice Media’s premier product Contact World is a multi-tenant global cloud contact centre and inside sales solution that enables organisations to have more successful conversations.
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In particular, allow users to consolidate multiple queues/UCDs into a single master view.